Page 362 - NHB AR 2020-21-3 complete- Print (1)

2 Draw Down from Reserves 2020-21 2019-20
NIL Nil Nil

3 Business Ratios

Return on Equity 2020-21 2019-20
Return on Assets 7.71% 2.27%
Net Profit Per Employee (` in crore) 0.75% 0.25%
4.36 1.53

4 Disclosure of Penalities imposed by RBI Nil

5 Disclosure of Complaints

(a) Customer Complaints

(a) No. of complaints pending at the beginning of 2020-21 2019-20
the year 0 1

(b) No. of complaints received during the year 19 8
(c) No. of complaints redressed year 19 9
(d) No. of complaints pending at the end of the year 0 0

6 Off-Balance Sheet SPVs Sponsored (which are required to be consolidated as per accounting
norms)

Name of the SPV sponsored

Domestic Overseas
Nil Nil

7 Disclosure as per specific accounting standards

7.1 Accounting Standard 5 – Net Profit or Loss for the period, prior period items and changes
in accounting policies.

(Amount in ` Crore)

2020-21 2019-20

Prior Period Income 0.00 0.04
Prior Period Expense
0.68 0.45

325(r) | Annual Report 2020-21