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3.5.5 Training and Capacity Building
For more than three decades, the National Housing Bank has played the multifaceted role of
supervision, financing, and promotion of the housing finance sector on sound and stable lines.
NHB through its various schemes and programmes, has endeavoured to fulfil the housing and
housing finance needs of all in the country with its focus on the low and moderate household
customers.
The Bank has continuously been striving towards the development and capacity building
of the housing finance institutions. The Bank under Section 14 of Chapter IV of the NHB
Act, 1987 has been organizing general and specialized training programmes, seminars, and
symposiums amongst others, taking in view the specialized training needs of the mortgage
industry. This year with COVID 19 restrictions in place, all trainings and seminars were
conducted on a virtual platform due to COVID 19 restrictions.
During the year, 2020-21, NHB conducted 12 online trainings and webinars, with more than
575 participants from Housing Finance Companies, Scheduled Commercial Banks, Regional
Rural Banks, and Small Finance Banks. The programmes were conducted via WEBEX and
MS Teams. The Webinars were organized based on the need, feedback, and relevance. The
Webinars were interactive and short in duration and were based on general and special
housing finance. The training programmes included orientation programmes on housing
finance to dedicated programmes on Risk Management in Housing Finance and Supervisory
Framework of HFCs for officers of the NHB.
The designing of Webinars and online training programmes was done in a different manner
from that of physical programmes. The Webinars were of a duration of half a day and the
pedagogy was interactive and discussion based rather than one way learning. The needs of
the personnel of the housing finance sector are highly specialized and vary from extending
financial assistance to other activities. The Bank conducted programmes alone, invited
guest speakers and collaborated with institutions from the industry and academia. Further,
questions and informal feedback were sought at the end of the Webinar.
Based on the previous year feedback, NHB conducted a Webinar for the women officers in
the housing finance industry on International Women’s Day. The programme was designed
covering the challenges and opportunities for women workers in the financial industry. It
emphasised on the pandemic effect and the work life balance. Other than this, customized
programmes sensitising officers about the Refinance Schemes of the NHB, CLSS and PMAY
and Vigilance issues were conducted. During these programmes, the faculty interacted
with the personnel of the housing finance industry and clarified their doubts about various
schemes and role of NHB. To improve the data quality and consistency of data furnished
for NHB RESIDEX, the Bank also organized a training of Nodal Officers of Housing Finance
Annual Report 2020-21 | 235
For more than three decades, the National Housing Bank has played the multifaceted role of
supervision, financing, and promotion of the housing finance sector on sound and stable lines.
NHB through its various schemes and programmes, has endeavoured to fulfil the housing and
housing finance needs of all in the country with its focus on the low and moderate household
customers.
The Bank has continuously been striving towards the development and capacity building
of the housing finance institutions. The Bank under Section 14 of Chapter IV of the NHB
Act, 1987 has been organizing general and specialized training programmes, seminars, and
symposiums amongst others, taking in view the specialized training needs of the mortgage
industry. This year with COVID 19 restrictions in place, all trainings and seminars were
conducted on a virtual platform due to COVID 19 restrictions.
During the year, 2020-21, NHB conducted 12 online trainings and webinars, with more than
575 participants from Housing Finance Companies, Scheduled Commercial Banks, Regional
Rural Banks, and Small Finance Banks. The programmes were conducted via WEBEX and
MS Teams. The Webinars were organized based on the need, feedback, and relevance. The
Webinars were interactive and short in duration and were based on general and special
housing finance. The training programmes included orientation programmes on housing
finance to dedicated programmes on Risk Management in Housing Finance and Supervisory
Framework of HFCs for officers of the NHB.
The designing of Webinars and online training programmes was done in a different manner
from that of physical programmes. The Webinars were of a duration of half a day and the
pedagogy was interactive and discussion based rather than one way learning. The needs of
the personnel of the housing finance sector are highly specialized and vary from extending
financial assistance to other activities. The Bank conducted programmes alone, invited
guest speakers and collaborated with institutions from the industry and academia. Further,
questions and informal feedback were sought at the end of the Webinar.
Based on the previous year feedback, NHB conducted a Webinar for the women officers in
the housing finance industry on International Women’s Day. The programme was designed
covering the challenges and opportunities for women workers in the financial industry. It
emphasised on the pandemic effect and the work life balance. Other than this, customized
programmes sensitising officers about the Refinance Schemes of the NHB, CLSS and PMAY
and Vigilance issues were conducted. During these programmes, the faculty interacted
with the personnel of the housing finance industry and clarified their doubts about various
schemes and role of NHB. To improve the data quality and consistency of data furnished
for NHB RESIDEX, the Bank also organized a training of Nodal Officers of Housing Finance
Annual Report 2020-21 | 235
