- Language Conversion Software Product (150 User Licenses) with RBI published Banking Glossary (Base Dictionary) and Application Specific Dictionary. Application specific dictionary should contain all words/phrases for converting entire SAP forms and reports into Hindi.
- Implementation of language conversion software for the SAP package for development, quality and production environment.
- One time training (Maximum in 5 batches) will be provided by the vendor at NHB, New Delhi without any additional cost. Duration of the training should be sufficient and to the Bank’s satisfaction.Training should be categorized into:
- Installation and Maintenance Training
- Functional/Operational Training
- Training documents will be provided by the vendor to all participants both in hard copy & soft copy (CDs). Training documents should consists of:
- Administration manuals for installation, configuration, monitoring etc.
- User Reference manuals for each operation task.
- The bidder should either provide escrow arrangement for the source code at its own cost or provide the latest source code itself with necessary documentation to the Bank.
3. Warranty & Annual Technical Support (ATS)
The product shall be under a warranty of minimum one year during which additions/modifications/bug fixing shall be done without any extra charge by the vendor. Further, all upgrades/patches would be provided free of cost during the warranty period. The warranty period would start after live implementation* of all the modules. (*Live implementation implies that the complete system is ported on the production environment and all forms & reports of SAP are converted into Hindi. Live implementation will be considered only after user acceptance and project sign off).
ATS will start after completion of warranty period. ATS should cover trouble shooting, removing bugs/errors(if required). All upgrades/updates/new version releases will be provided during ATS period free of cost. Separate ATS contract is to be executed between Bank & selected vendor each year after completion of warranty period.
Warranty and ATS may be off-site and trouble-shooting work can be done through telephone, Fax, e-mail etc. However, if the problem is not sorted out through off-site support within 48 hours after first reporting of the problems, Vendor would be required to send his maintenance engineer at Bank’s Delhi office without any additional cost to the Bank. Vendor would be required to give an undertaking to provide post warranty ATS for at least 4 years, if the Bank so desires.
4. Project Schedule
The selected vendor will be required to Report at the NHB Head Office for commencement of the Assignment within 10 days of placement of work. The timeframe for completion for the project (i.e. live implementation) is 4 calendar months from date of placement of order. Phase wise time frame for the project is given below:
Sr. No. |
Project Milestone |
Time for completion |
Remarks |
1 |
Completion of requirement study |
15 days |
Vendor’s activity (in association with NHB’s officials) |
2 |
Submission of SRS documents |
7 days |
Vendor’s activity |
3 |
SRS sign off |
7 days |
NHB’s activity (Any amendments/enhancements proposed by NHB in SRS document will be the part of final SRS) |
4 |
Delivery & Installation of software |
45 days |
Vendor’s activity |
5 |
User Training |
12 days |
Vendor’s activity |
6 |
User feedback |
15 days |
NHB’s activity |
7 |
Final customization and redeployment |
15 days |
Vendor’s activity |
8 |
Project Sign off |
10 days |
NHB’s activity |
5. Penalty Clause
Penalty will be charged at the rate of 2% of the total project cost per week delay in project completion subject to a maximum of 10% of the total project cost. If the delay exceeds 5 weeks, Contract/Order may be cancelled and Bank may claim entire advance amount with interest from the vendor with additional 10% of the project cost as penalty.
Penalty will also be applicable for delay in resolving of problem during warranty/ATS. Any problem reported to the vendor is to be resolved within 72 hours of 1st reporting. Penalty will be charged as 1% of the total contract rate per day delay in trouble shooting subject to a maximum of 10% of the total project cost. In no circumstances delay in a single incident should be more than 7 days. In that case, the Bank may cancel the order and claim entire amount paid to the vendor.
6. COST OF BIDDING
The bidder shall bear all the costs associated with the preparation and submission of bid and Bank will in no case be responsible or liable for these costs regardless of the conduct or outcome of the bidding process.
7. BIDDING DOCUMENT
The bidder is expected to examine all instructions, forms, terms and conditions and technical specifications in the Bidding Document. Submission of a bid not responsive to the Bidding Document in every respect will be at the bidder’s risk and may result in the rejection of its bid without any further reference to the bidder.
8. AMENDMENTS TO BIDDING DOCUMENTS
At any time prior to the last Date and Time for submission of bids, the Bank may, for any reason, modify the Bidding Document by amendments at the sole discretion of the Bank. All amendments shall be uploaded on Bank’s website.
In order to provide, prospective bidders, reasonable time to take the amendment, if any, into account in preparing their bid, the Bank may, at its discretion, extend the deadline for submission of bids.
9. PERIOD OF VALIDITY
Bids shall remain valid for a period of minimum six months from the date of bid opening prescribed by the Bank. A bid valid for shorter period shall be rejected by the Bank as non-responsive.
10. BID CURRENCY
Prices shall be expressed in Indian Rupees(INR) only.
11. BIDDING PROCESS (TWO STAGES)
For the purpose of the present job, a two-stage bidding process will be followed. The response to the RFP will be submitted in two parts:
- Technical bid Part I
- Commercial bid Part II
The bidder will be required to submit the Technical Bid and Commercial Bid separately in two separate red lac-sealed envelopes(wax seal), duly super-scribing “Language Conversion Software”, “TECHNICAL BID” or “COMMERCIAL BID” as the case may be.
TECHNICAL BID shall not contain any pricing or commercial information.
The bid shall be typed or written in indelible ink and shall be signed by the Bidder or a person duly authorized by him. The authorization shall be indicated by a written power of attorney accompanying the Bid. All pages of the Bid shall be initialed by the person(s) signing the Bid.
The Bid shall contain no interlineations, erasures or overwriting except as necessary to correct errors made by the Bidder, in which case corrections shall be initialed by the person(s) signing the Bid.
12. SUBMISSION OF BIDS
The bidders shall duly seal each envelope with RED LAC SEAL(Wax Seal) and place both the envelopes in a third envelope, which shall also be only sealed with red lac.
The bid should be addressed to the Bank at the following address up to the time and date mentioned on page 2 of this document.
G.M-ITD
National Housing Bank,
Information Technology Department
Head Office
Core 5-A, 3rd Floor, India Habitat Centre, Lodhi Road,
New Delhi – 110003
13. LAST DATE AND TIME FOR SUBMISSION OF BIDS
Bids must be received by the Bank at the address specified in the Bid Document not later than the specified date and time as specified in the Bid Document or as extended by the Bank as per clause 7. In the event of the specified date of submission of bids being declared a holiday for the Bank, the bids will be received up to the appointed time on next working day.
14. LATE BIDS
Any bid received by the Bank after the deadline for submission of bids will be rejected and/or returned unopened to the Bidder, if so desired by him.
15. MODIFICATIONS AND/OR WITHDRAWAL OF BIDS
- Bids once submitted will be treated, as final and no further correspondence will be entertained on this.
- No bid will be modified after the deadline for submission of bids.
- No bidder shall be allowed to withdraw the bid, if the bidder happens to be a successful bidder.
16. CONTENT OF DOCUMENTS TO BE SUBMITTED
16.1 Documents required in Technical Bid Envelope (Sealed Cover):
- Bidder’s information as per part “I” of Annexure-‘A’.
- Service Information as per part “II” of Annexure –‘A’.
- Undertaking Letter as per part “III” of Annexure –‘A’.
- Compliance Statement Declaration – Annexure-‘B’
16.2 Documents required in Commercial Bid Envelope (Sealed Cover):
Commercial offer: The offer should be as per commercial bid format in Annexure ‘C’ and should be all-inclusive, including taxes and other Govt. levies etc.
17. Payment Schedule
Payment will be made on yearly basis.
- 30 % of total project cost as advance Payment on acceptance of order. Advance payment will be released only on submission of Performance Bank Guarantee of 35% of project cost valid up to warranty period.
- 50% of total project cost after live implementation of the project.
- 20% of total project cost after completion of warranty period.
Note: If the selected vendor does not submit Bank Guarantee within one month of placement of order no advance amount will be released and 80% payment will be made only after live implementation.
18. BID OPENING AND EVALUATION
The Bank will open the technical bids, in the presence of Bidders’ representative who choose to attend, at the time and date mentioned in Bid document at the address mentioned at clause-11 titled “Submission of Bids".
The bidders or their representatives who are present shall sign register evidencing their attendance. In the event of the specified date of bid opening being declared a holiday for the Bank, the bids shall be opened at the appointed time and place on next working day.
In the first stage, only TECHNICAL BID will be opened and evaluated. Bidders satisfying the technical requirements as determined by the Bank and accepting the terms and conditions of this document shall be short-listed. In the second stage, the COMMERCIAL BID of short-listed bidders will be opened. Bank reserves the right to accept or reject any technical bid without assigning any reason thereof. Decision of the Bank in this regard shall be final and binding on the bidders.
Commercial bids of those bidders whose technical bids are found suitable by the Bank shall only be opened.
19. Evaluation Criteria for the Bidding Process
The bids received from the firms would be evaluated on the basis of their technical and financial competencies. The technical competencies would be evaluated first and only the firms who fulfil all pre-qualification criteria will be considered as technically qualified and would be eligible for the financial bid round. The L1 bidder among the technically qualified bidders will be awarded the project.
The technical evaluation of the bids will be done based on the product architecture/technology used, product presentation & Proof of Concept and feedback received from client side. The bidders have to provide satisfactory certificate from its clients wherein the product has been implemented. Contact details of client’s side has to be enclosed with the bid document. Further the bidder has to demonstrate Proof of Concept (POC) for the product offered by them to a Committee constituted by the Bank. For POC, bidders have to demonstrate their product for at least 5% of the SAP forms & reports implemented in the Bank’s SAP application. The product will be technically considered only after successful POC to the Bank’s Committee.
20. CLARIFICATIONS OF BIDS
To assist in the examination, evaluation and comparison of bids the Bank may, at its discretion, ask the bidder for clarification and response shall be provided in writing and no change in the price or substance of the bid shall be sought, offered or permitted.
21. PRELIMINARY EXAMINATION
The Bank will examine the bids to determine whether they are complete, whether any computational errors have been made, whether required information has been provided as underlined in the bid document, whether the documents have been properly signed, and whether bids are generally in order.
The bid determined not found in order as per the specifications will be rejected by the Bank.
22. BID EARNEST MONEY & COST OF RFP
The bidders have to submit the bid earnest money(refundable after warranty period for successful bidders and after finalizing the selection process for unqualified bidders) of Rs.20,000(Rs. Twenty Thousand only) and Cost of RFP(Non refundable) of Rs. 2000/- (Two Thousand Only) in the form of a demand draft favouring “National Housing Bank”, payable at Delhi. EMD Draft & Cost of RFP Draft should be sealed with the Technical Bid; in the absence of which the bid may not be considered for further evaluation.
24. PURCHASE PREFERENCE
Purchase preference to Central Public Sector Units as per directives of Department of Public Enterprises will be available.
24. CONTACTING THE BANK
Any effort by a bidder to influence the Bank in the Bank's bid evaluation, bid comparison or contract award decision may result in the rejection of the Bidders' bid. Bank's decision will be final and without prejudice and will be binding on all parties.
25. BANK'S RIGHT TO ACCEPT OR REJECT ANY BID OR ALL BIDS
The Bank reserves the right to accept or reject any bid and annul the bidding process and reject all bids at any time prior to award of the contract, without thereby incurring any liability to the affected bidder or bidders or any obligation to inform the affected bidder or bidders of the ground for the Bank's action.
Bank reserves the right to select more than one bidder keeping in view its large requirements.
26. SIGNING OF CONTRACT
The successful bidder(s) to be called as vendor, shall be required to enter into a Service Level Agreement (SLA) with the Bank, within 7 days of the award of the work order or within such extended period as may be specified by the Bank.
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